Help

Tap "Request a ride" on the homepage, enter your pickup and drop-off locations, confirm the fare, and wait for a driver to accept.

The fare is calculated based on distance and service type. We show the fixed price up front so you know exactly what to pay.

Currently, PikiPiki supports on-demand rides only. Scheduled rides are coming soon.

If a driver cancels, you'll be notified and can request a new ride immediately. You won't be charged.

Tap "Send a package" or switch to the Delivery tab on the booking page. Enter pickup, destination, and package details.

You can send documents, food, small parcels, and other items that fit on a motorcycle. Fragile or oversized items are not recommended.

Once a driver accepts, you can track the delivery in real-time on the map from the active ride page.

PikiPiki currently supports cash payments only. Pay your driver directly at the end of the trip. Mobile Money support is being prepared and will be clearly announced once it is live.

No. The fare shown in the app is what you pay. No surge pricing, no service fees, no surprises.

Tap "Sign up", enter your name and phone number, then verify the 6-digit code we send to you on WhatsApp.

Open the PikiPiki Driver app and sign in with WhatsApp. A PikiPiki team member will review and approve your driver access.

Yes. All drivers are verified and you can track your ride in real-time. For now, accepted rides use direct phone contact with the matched driver, while we continue improving in-app contact controls.